Recommended Guidance Documents

The most important thing businesses can do to help decrease the spread of COVID-19 is to adhere to social distancing and disinfecting guidelines.

Social Distancing & Work Practices

• Maintain six (6’) feet or more between employee work stations, unless separated by a wall or partition. 
• The number of employees in a common area (break or lunch room) should be limited to ensure a minimum of six (6’) feet between employees. 
• Offer work from home options, as much as possible. 
• Stagger shifts, breaks, and lunch schedules. 
• Conduct phone/email/virtual meetings instead of in person meetings, even when at office. If meeting in person, ensure six (6’) feet of distance between employees. 
• Discourage nonessential vendors and deliveries from entering facility. 
• Discourage nonessential travel of employees. 
• Post internal signage that can be used to alert or remind employees about guidance and expectations. 

Cleanliness

• Pre-screen employees before their shift. 
• Offer plenty of hand sanitizer in various locations and encourage usage. 
• Keep restrooms stocked with soap and/or hand sanitizer. 
• Routinely clean and disinfect restrooms daily or more if possible. You may want to increase cleaning of high-touched surfaces such as faucets, toilets, doorknobs, and light switches.  
• Provide wipes, sanitizer, and cleaning products throughout workplaces to allow for frequent sanitation of frequently touched surfaces.  

The most important thing businesses can do to help decrease the spread of COVID-19 is to adhere to social distancing and disinfecting guidelines.

Social Distancing

• Maintain six (6’) feet or more between customers and other employees to the greatest extent possible. 
• If customers need to show their ID to pickup items, have them show it through a window or hold it out for the employees to see without touching the ID. 
•  Businesses should use contactless forms of payment such as online, over the phone, or mobile ordering, if possible.  
• All orders should be packaged, processed, and paid for ahead of time. 
• Place items in an unoccupied area of the vehicle such as the trunk, back seat, passenger seat, etc. 
• Avoid handing items directly to customers, if able.  

Hygiene and Safety

• Encourage employees to wear cloth face coverings in settings where social distancing measures are difficult to maintain. 
• Wash hands with soap and water for 20 seconds in between each customer. 
• When hand washing is not immediately available, use a hand sanitizer with at least 60% alcohol in between each customer. 
• When bringing an order to a vehicle, minimize contact with touched surfaces; 
• Ask customers to open the trunk or door from inside their car, if possible. 
• Do not lean into the car when setting the items inside. 
• Close the trunk or door with your elbow instead of your hands. 
• Disinfect frequently touched items and shared equipment with an EPA-approved disinfectant. 
• Doorknobs, door handles, pens, scanners, bins, etc.  

Protective Measures

• Follow the recommended Guidelines for All Other Businesses. 
• Continue with online sales and financing meetings to the greatest extent possible. 
• Adopt an alternative greeting, no handshaking with customers.  
• Ask a customer who would like to touch or test drive a vehicle to wash their hands first. 
• Offer only pre-packaged beverages and snacks to customers.